Career Opportunities
Open Positions

Parts / Service Advisor

Honda Magic is part of the Olympic Auto Group, with over a dozen dealerships, across 4 Canadian provinces, and more than 600 team members strong. We are looking for a client focused Parts / Service Advisor to join our team to help provide an exceptional experience for our clients.

In this customer focused role, you will be responsible for:

  • Meet and greet service customers promptly in a professional and courteous manner.
  • Maintain CSI
  • Inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
  • Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements.
  • Provide accurate cost and time of completion estimates for the services recommended, communicate and get proper authorization from customers.
  • Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery or recommended services.
  • Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines.
  • Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow up.
  • Inspect vehicles prior to each customer delivery to ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer.
  • Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.
  • Recommend and sell parts & accessories to customers
  • Write parts work orders
  • Liaise with technicians to ensure proper work flow
  • Provide a complete and accurate written cost estimate for parts
  • Keep parts department forms, menus and pricing guides up-to-date

ARE YOU:

  • Outgoing to joyfully greet guests, visitors and callers in-person and over the phone.
  • Software savvy with strong proficiency using Word, Excel and Outlook, with a proven ability to multi-task.
  • Detail-oriented to ensure all paperwork and reports are accurately and fully completed.
  • Organized to ensure that that the dealership is welcoming and tidy.
  • A motivated, solid communicator, both verbally and in writing.
  • Able to manage your own workload, meet deadlines and fulfill the demands of the job at this high-volume dealership.
  • RV Parts experience would be an asset

WE OFFER:

  • Aggressive, performance driven compensation plans;
  • Health benefits;
  • Ongoing training and professional development support;
  • Safe and healthreer advancement;
  • Fun and inclusive cultury work environment;
  • Opportunities for career advancement;
  • Fun and inclusive culture .
*We make every effort to present information that is accurate. However, it is based on data provided by the vehicle manufacturer and/or other sources and therefore exact configuration, color, specifications & accessories should be used as a guide only and are not guaranteed. Under no circumstances will we be liable for any inaccuracies, claims or losses of any nature. Furthermore, inventory is subject to prior sale and prices are subject to change without notice, cannot be combined with any other offer(s), do not include provincial or local taxes, tags, registration or title fees. To ensure your complete satisfaction, please verify accuracy prior to purchase.
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